How do I cancel my order?

To cancel an upcoming order, log into your Member Portal and ‘skip’ the order by clicking ‘manage subscription’ and editing your next recurring date in the calendar. Don’t forget to hit ‘change shipping date’ to save your changes. Please note: This must be done by Monday prior to the billing date. You cannot skip or cancel an order that is already charged. An order that has already been charged is an order that will be prepared and delivered to you. This may not be available for a refund. To cancel your entire subscription, please contact us through the Live Chat on our site. This also must be requested by Monday prior to your next billing date. If you have any trouble, please reach out to our Service Team through our Live Chat on our site or text us at 816.888.FLEX (3539). We will repond during business hours (9am-5pm CST M-F)!

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